Hotel General Manager

General Manager – Full-Service Hotel

A nationally established hospitality management company with a diverse portfolio of properties is seeking an energetic, service-oriented, and results-driven General Manager to lead one of its Full-Service hotels located in Baltimore, MD.

We are looking for a motivated individual who has a passion for the hospitality industry and embraces values such as integrity, service, grit, respect, empowerment, ambition, and teamwork. This position offers a salary based on experience and a dynamic work environment focused on excellence in hospitality.

Position Overview:

The General Manager will take a hands-on, team-oriented approach to lead hotel operations, ensuring high-quality experiences for guests, associates, and stakeholders. This leader will drive performance, accountability, and culture while optimizing profitability.

Key Responsibilities:

• Oversee day to day hotel operations and drive results across all departments.
• Lead, motivate, and hold team members accountable to deliver excellent guest service.
• Monitor and analyze key performance indicators (Top Line Revenue, GOP, NOI, STR, Guest Satisfaction, etc.).
• Collaborate with corporate leadership and regional support teams.
• Provide leadership in sales and marketing strategy implementation.
• Manage financial performance including budget creation and revenue forecasting.
• Maintain compliance with company policies and applicable laws.
• Conduct regular team meetings, training sessions, and performance reviews.

Additional Duties Include:

• Creating and reviewing monthly reports.
• Engaging in competitive analysis and market trend reviews.
• Coaching and mentoring sales professionals and operational leaders.
• Communicating regularly with the home office and regional team.
• Conducting daily stand-up meetings with the hotel team.

Qualifications:

• • Minimum of 5–10 years of hotel leadership experience with demonstrated success in General Manager and/or senior hotel operations roles.
• • Full-service hotel experience is required.
  • Must have experience with a nationally recognized hotel brand such as Hilton, Hyatt, Marriott, IHG, Wyndham, or similar.
  • Strong knowledge of hospitality operations, financial management, revenue optimization, and sales strategies.
• Proven experience leading teams and developing talent.
• Ability to analyze market reports such as STR, Hotelligence, and P&L statements.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with brand systems (IHG, Hilton and/or Marriott - Delphi, SalesPro) is preferred.

Preferred Background:

• Experience in both full-service or select-service hotel environments.
• Strong understanding of group, business transient, and contract sales.
• Exposure to digital marketing and revenue management tools.
• Ability to travel occasionally for business purposes.
• Degree in Hospitality Management or related field preferred, but not required.

Physical Requirements:

• Ability to stand, walk, and communicate clearly for extended periods.
• Must be able to lift up to 40–50 lbs. as needed.
• Flexibility to work extended or irregular hours, and travel for business, if needed.

This is an excellent opportunity for a driven leader ready to take the next step in their hospitality career. Join a growing, reputable hotel management group that values professionalism, teamwork, and operational excellence.

To apply:

Please submit your resume and a brief cover letter outlining your relevant experience and leadership philosophy.