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Posted Apr 20
Everglades Farm Equipment

Corporate Service Manager

Belle Glade, FL, United States Full Time
Salary: TBD
Reference: 41

Responsibilities:


  • Develops, maintains and manages the execution of the Service Department Strategic Business Plan for the organization
  • Creates and monitors monthly and annual Service Department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
  • Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction as well as Service Department efficiencies
  • Monitors individual and overall Service Department performance relative to labor sales and expense control, across the organization in line with the organization’s objectives
  • Develops and implements the Service Department employee compensation plans
  • Creates and facilitates the execution of Corporate Service Marketing Plan including advertising, marketing and promotional programs to grow labor sales for the organization
  • Facilitates the organization’s Customer Satisfaction Program to enhance and maintain customer relationships and training relative to service support
  • Manages and directs Safety throughout the company.
  • Manages recruiting, staffing and employee development activities for the Service Department

Experience, Education, Skills and Knowledge:

  • 3+ years experience as a manager of Service Department operations
  • Ability to lead and motivate others
  • Strong interpersonal skills
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Associates degree or equivalent experience required; Bachelors degree preferred

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